My main takeaway from working at Cox for the time that I did was this: right company, wrong position. Their PTO policy is great, but I was so stressed out from the job itself all my days were used up by the middle of the year. Technical support is not for the faint of heart. I was a totally different person on my days off. I wanted to leave good terms because it wasn’t the company that did me wrong. And, on top of that it really is too bad leadership can’t do much to help a pivotal concern many employees have: the aggravation that comes from faulty computer programs and rude, thankless customers, and feeling like you have no escape from that for 8-10 hours a day. It felt like every week was a juggling act. There is no time to be complacent or get in to a routine. You are constantly working towards a goal at this job. They would often celebrate our achievements while continuing to push us to reach higher. Truthfully, I think management/leadership did all they could to make it a welcome, accommodating work environment. Cox residential services include cable TV, DVR, On Demand. Cox Communications is an American company offering digital cable television, telecommunications and Home Automation services in the United States. So if you’re ok with sales being the predominant force behind your daily duties then it will work out for you! If not stay away!!! The latest reports from users having issues in Baton Rouge come from postal codes 70816, 70810, 70802, 70808, 70817, 70818, 7089. Basically no matter what variation of customer service rep you are you are essentially a glorified sales rep. I believe it was just my particular job role and location that made matters so much worse. It could have really been an amazing career opportunity but the middle and upper management were not on the same page. It was one of the most exhausting things I ever experienced in my life and subsequently was fired after months of stellar performance. Some were genuinely nice and concerned for your well being but most were shady, over worked and trying desperately to be top center month after month. I found the staff at Baton Rouge to be a mixed bag. Overall Cox is an absolutely wonderful place to work for with great benefits, discounted services and a great culture.IF you’re lucky enough to not be in a frontline position like sales, tech support, account services, etc.
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